Glint & Gold Returns & Exchanges Policy
We want you to absolutely love your Glint & Gold pieces. If something isn’t quite right, we’re here to help.
Returns & Exchanges
You’re welcome to return or exchange any full‑priced item for:
- A full refund
- A different size
- A different colour
Original shipping costs are not refundable.
Return shipping costs are the responsibility of the customer.
Sale items are not eligible for exchange or refund unless faulty.
You have 10 days from the date you receive your order to request a return.
Earrings
For hygiene reasons, earrings cannot be returned or exchanged - no exceptions.
Faulty Items
If your item arrives faulty, damaged, or not as described, please contact us right away.
If we’re unable to repair or replace the item, we’ll happily provide a refund.
Return Requirements
To be eligible for a return, your item must be:
- Unworn and unused
- In its original packaging
- With all tags attached
- Accompanied by proof of purchase
Return shipping costs are the responsibility of the customer.
To start a return, email us at info@glintandgold.co.nz. Once your return is approved, we’ll send you the instructions and return address.
Damages & Issues
Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us immediately so we can make it right.
Non‑Returnable Items
We’re unable to accept returns on:
- Earrings (hygiene reasons)
- Sale items (unless faulty)
- Gift cards
Original shipping costs are not refundable.
Exchanges
The quickest way to get the item you want is to return your original purchase. Once your return is accepted, you can place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we’ll let you know if your refund has been approved.
Approved refunds are processed back to your original payment method within 10 business days.
Please note: your bank or card provider may take additional time to process the refund.
If it has been more than 15 business days since your refund was approved, please reach out to us at info@glintandgold.co.nz.
