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Glint & Gold Returns & Exchanges Policy

We want you to absolutely love your Glint & Gold pieces. If something isn’t quite right, we’re here to help.

You’re welcome to return or exchange any full‑priced item for:

A full refund

A different size

A different colour

Original shipping costs are not refundable.

Return shipping costs are the responsibility of the customer.

Sale items are not eligible for exchange or refund unless faulty.

You have 10 days from the date you receive your order to request a return.

Earrings

Due to hygiene reasons, we are not able to offer exchanges or refunds on earrings.

If your item arrives faulty, damaged, or not as described, please contact us right away.
If we’re unable to repair or replace the item, we’ll happily provide a refund.     

Return Requirements

To be eligible for a return, your item must be:

Unworn and unused

In its original packaging

With all tags attached

Accompanied by proof of purchase

Return shipping costs are the responsibility of the customer.

To start a return, email us at info@glintandgold.co.nz.

Once your return is approved, we’ll send you the instructions and return address.

Damages and issues

                              Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us immediately so we can make it right.

Exceptions / non-returnable items

Due to hygiene reasons, we are not able to offer refunds on earrings - no exceptions.  

We’re unable to accept returns or exchanges on:

Earrings (hygiene reasons)

Sale items (unless faulty)

Gift cards

Original shipping costs are not refundable.

Exchanges

The quickest way to get the item you want is to return your original purchase.

Once your return is accepted, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund has been approved.
Approved refunds are processed back to your original payment method within 10 business days.
Please note: your bank or card provider may take additional time to process the refund.

If it has been more than 15 business days since your refund was approved, please reach out to us at info@glintandgold.co.nz.