We only offer jewellery that is electroplated 18k gold onto high quality brass, stainless steel and 925 sterling silver.
Extra care is required with plated jewellery and fading or oxidation can occur over time due to wear and tear and exposure to the elements. This is not considered a manufacturing defect, but rather the nature of the jewellery.
Gently clean your jewellery with a dry cloth after each use.
Do not over polish or rub hard as you may remove the plating
Store your jewellery in a dry, sealed airtight container or bag when not in use.
Remove jewellery before bedtime, showering, swimming, exercising.
Apply make-up, perfume, lotions prior to wearing your jewellery
Returns and Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Please note: Due to hygiene reasons, we are not able to offer refunds on earrings, absolutely no exceptions.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at email@example.com
Return shipping costs are to be covered by the customer. If your return is accepted, we will provide you with instructions on where to send your package.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is
defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Due to hygiene reasons, we are not able to offer refunds on earrings - no exceptions.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know
if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please
contact us at firstname.lastname@example.org
Shipping and Handling
We offer a flat shipping rate of NZD12.50 for orders within NZ and a flat shipping rate of NZD35.00 for Australia.
Each piece is carefully inspected to make sure it is in perfect condition prior to shipping.
Should your item be damaged during shipping please inform us immediately and we will look to remedy the situation for you.